Customer Reviews

Excellent service and pleasant sales executive

Well. What can I say? From the moment that I contacted Sam, to - well, now - everything has been exemplary. First of all, there is absolutely no pressure put on the customer, merely useful help and information. I called Sam, in need of a new car immediately, my old one having, sadly become unroadworthy. We made an appointment for the following day and I went to see him and he went over all the pros and cons of the various electric vehicles, over a very good cup of coffee. He was very patient with an obvious 'electric vehicle newbie' and didn't judge this particular book by her cover, arriving, as she did, on a very old bicycle. He didn't try to sell us finance, or any other 'extras' and found us a car that was pretty well perfect (I'd have liked a different colour, but hey, I'm a girl!) Despite being very busy and giving us a pretty short time scale to have the car ready (we saw it when it had just come in and was not sales-ready), he pushed it forward, knowing that I needed it for work. It became available as I was travelling back from work on the bus and we sorted out tax and the extras that we had decided that we wanted from the top deck! The marvels of modern technology! The car was in the drive when I arrived home, and I had to wait until the following morning to take her for a spin, as that's when the insurance began. After-sales service has been superb (so far) with a couple of phone calls and emails - responded to promptly - and a visit to go over a few things that I couldn't work out. I have to say that one of the things that swayed us to buy from Speedwell was the fact that it is a family run business and is on our doorstep. We have been impressed by the friendly, courteous, efficient customer service from Sam, and any other members of staff with who we have dealt. The car itself is fabulous to drive and, despite only having had it for five days, I have already managed to get 76.5mpg on one drive. Overall, 64mpg - and am loving the smart cruise control, lane assist and Android Auto, which is linked to my phone, not only for calls (hands free, of course!) but my tunes! It is very comfortable on an hour long drive - and I feel confident that longer journeys will be too. Ergonomics, economics, and I can polish my environmental halo! Go on - get yourself down to Speedwell and try out a Kia Niro Hybrid!

I would like to thank Steve again for his excellent service and all the Kia staff who were so helpful. Bernie love the new car.

I spent the whole afternoon at Kia Exeter with Andy and had a test drive, and after much patience on Andy’s behalf bought an XSEED which I’m really looking forward to collecting. Old fashioned service included coffee and kindness along with a car, perfect experience.

Andy and Dan made the process of buying a car and trading in our old one very smooth, understandable and efficient. We never felt rushed.